Q. How does MedBill Advantage work?
A. It’s simple. Once a month - or more frequently, if you wish - put all your bills, insurance EOBs, and the payments that you made in a large envelope, and just mail it to MedBill (pre-addressed envelopes are provided by MedBill). You don't even have to open them. MedBill takes all this information and creates a monthly statement that organizes all this information in three ways: by family member, at a summary level, and at a detail level.

Q. What kind of information does a statement show?
A. There are a series of checks the computer software completes and reports on when it analyzes your bills. At the summary level it lists the invoice amount, the insurance paid and not paid, the insurance reduction, and the amount you have paid. More importantly, it includes "Remarks" that might indicate an error in the billing or insurance processing (typically these errors are not in your favor). At the detail level, it lists each specific payment and EOB, which is invaluable information when addressing issues with medical billers or insurance providers.

Q. What kind of service to provide to your customers?
A. We offer three levels of service:
Bronze - you receive the monthly statement described above.
Silver - in addition to the statement, MedBill pays your bills for you, but only when the computer analysis determines the bills are OK to pay.
Gold – All of the above, plus if there should be a billing dispute, MedBill Advantage will follow-up to make sure the medical biller or insurance provider correctly processes your bills. This is limited to billing disputes, not insurance coverage or legal issues.

Q. What if I need assistance with your services?
A. At each service level, MedBill Advantage has customer service representatives ready to help you.

Q. What if I do need assistance with a coverage dispute or a legal issue?
A. We also provide that type of service. Please call for additional information.

Q. Are there any other advantages to the MedBill service?
A. Yes. Most of our clients find they significantly reduce the time they spend on their medical bills - to between 5 and 10 minutes a month.

Q. What is the cost of MedBill Advantage?
A. We have designed the program to be extremely affordable for families:
Bronze coverage is $16.50 a month when you pay for a year’s coverage ($198.00). If you prefer to make payments, the service is $19.50 a month.
Silver coverage, for the time being, is priced the same as Bronze.
Gold coverage is $19.50 a month.

Q. What if I don’t want to sign up for an entire year yet?
A. Enrollment times are for three months, however a 20% discount is available when signing up for a year.

Q. How can I contact MedBill Advantage?
A. The MedBill Advantage phone number is 440-260-0177, or toll free at 866-504-0100.